These terms govern how your linetohel account works — from how you access the lobby and manage your wallet to how we handle your data and support your requests. Read through them so you know exactly where you stand before you start. Access to this platform depends on local law and is available only where permitted in your region.
Account access via OVO, GoPay, DANA
Indonesia-supported regions only
Wallet and transaction rights
Account data and privacy
KEBIJAKAN LAYANAN
What These Terms Cover and How They Apply
By opening an account on linetohel, you accept these terms in full. They apply every time you log in, place an action in the lobby, move funds through your wallet, or contact our support team. We may update these terms when our services change — the current version is always the one shown here, and continuing to use your account after an update means you have accepted the revised terms. Your account is personal and non-transferable. You are responsible for keeping your login credentials secure, and any action taken from your account is treated as your own unless you report a problem to us promptly. We handle deposits and withdrawals through the payment rails you link in your account settings — OVO, GoPay, and DANA are the local wallet options available to Indonesia accounts. Transactions are processed according to the limits and verification steps shown in your account dashboard, not by external schedules we set here. Use of this platform is subject to the laws and regulations of your jurisdiction. We do not extend access to regions where local law prohibits it, and eligibility is determined at the point of registration based on your location. If your access status changes due to a legal or regional update, we will notify you through the contact address on your account.
OVO
Link your OVO wallet in account settings to activate this deposit and withdrawal path.
GoPay
GoPay transactions follow the limits shown in your wallet panel after login.
DANA
DANA is available as a local wallet option for verified Indonesia accounts.
Account dashboard
The current state of your limits, verification status, and linked wallets is shown in your account dashboard after login.
RUANG LINGKUP KEBIJAKAN
What Falls Inside and Outside This Policy
These terms apply specifically to your linetohel account and the services we operate directly. Some areas have clear boundaries — knowing where this policy starts and stops helps you understand what we are responsible for and what sits outside our control.
Account access
Covered. Your login, session security, and account-level permissions are all governed by these terms. Any access change — suspension, restriction, or closure — follows the process described here.
Transactions and wallet
Covered. Deposits and withdrawals through OVO, GoPay, and DANA, along with the transaction records in your account history, fall within this policy. Limits and verification steps are shown in your dashboard.
Site and game content
Covered. The lobby, game titles, and any materials we publish on linetohel are subject to these terms. You may not copy, redistribute, or misuse any content from the platform.
Third-party services
Not covered. External payment processors, app stores, and any service not operated by us have their own terms. We are not responsible for how those services handle your data or transactions on their end.
HAK PENGGUNA
Practical Actions Available to You Under These Terms
You have concrete options when it comes to your account data and how we hold it. You can request a copy of the transaction records tied to your account at any time by opening a support request through the contact path in your account settings. If your registered details — name, email address, linked wallet — need correcting, the update fields are in your profile section after login; for changes that require verification, our support team walks you through the steps shown in the request form. If you believe a transaction has been recorded incorrectly, raise it with us through the support channel and include the transaction ID shown in your account history. We review the record against our system log and respond through your registered contact. Closing your account is also your choice — the request path is in account settings, and we retain only the data we are legally required to keep after closure.
Review your records
Your full transaction history is in the account dashboard. For a formal copy, submit a request through the support contact path.
Correct account details
Update your profile fields directly after login. Verified identity fields require a support request with the documents shown in the request form.
Raise a dispute
Use the support channel with your transaction ID. We log every dispute and respond to your registered contact address.
Close your account
The account-closure path is in your settings. We confirm receipt by email and process the request according to the timeline shown in the closure form.
KONTAK DUKUNGAN
How to Reach Us About These Terms
Any question about these terms — or about your account rights under them — can be directed to our support team through the channels below. For account-specific matters, have your account ID and the relevant transaction ID ready when you write in.
Live chat
Open the chat widget from the account menu after login. This is the fastest path for active account questions.
Email support
Send policy or account queries to the support address listed in your account settings under the Help section.
Account help center
The help center in your account dashboard covers common terms questions with step-by-step guidance for each process.
KEAMANAN DAN DATA
How We Handle Your Data and Account Security
Your account data is held securely and used only for the purposes described in these terms and our privacy policy. We do not sell or share your personal information with third parties outside of what is required to process your transactions through OVO, GoPay, or DANA, or to comply with legal obligations in applicable jurisdictions.
Data retention
We keep your account and transaction data for the period required by applicable law. After account closure, only legally required records are retained. You can request details through the support contact path.
Cookies and session data
We use session cookies to keep your account secure while you are logged in. Cookie preferences are shown in the settings panel, and non-essential cookies can be adjusted there.
Account security
Your login credentials are yours to protect. We recommend reviewing your linked wallet connections and active sessions regularly in your account security panel.
Policy change requests
To request a change to how your data is handled, or to raise a concern about these terms, contact us through the email path in your account settings. We acknowledge requests within the timeframe shown in the help center.
PERTANYAAN UMUM
Common Questions About These Terms
Below are the questions we hear most often about how these terms work in practice. If yours is not here, the support team is reachable through the contact paths in your account.
Where can I find the current version of the terms?
The version shown on this page is always current. When we update the terms, we note the revision date at the top of this page and notify registered accounts through the email address on file. Continuing to use your account after an update means you accept the revised terms.
Do these terms apply to my OVO or GoPay wallet transactions?
Yes — any transaction you initiate through your linetohel account, including those processed via OVO, GoPay, or DANA, falls under these terms. The limits and verification steps for each wallet are shown in your account dashboard, not set externally.
Can I access linetohel from any region in Indonesia?
Access depends on local law and is available only where permitted in your region. At registration, we check your location against current eligibility rules. If your access status changes due to a legal update, we will notify you through your registered contact address.
How do I request a copy of my account data?
Open a support request through the contact path in your account settings and specify that you want a data copy. Include your account ID. We process the request according to the timeline shown in the help center and send the data to your registered email.
What happens to my data if I close my account?
After closure, we retain only the records legally required in your jurisdiction. All other account data is removed according to the schedule shown in our privacy policy. You can request confirmation of what was deleted through the support email channel.
Who do I contact if I think a transaction was recorded incorrectly?
Reach out through live chat or the support email with your transaction ID, visible in your account history. We review the record against our system log and respond to your registered contact. Do not share wallet credentials when reporting — your transaction ID is enough.
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